Treating Customers Fairly (TCF)

Updated May 2019

At Approved Business Finance Ltd, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority (formerly Financial Services Authority) initiative ‘Treating Customers Fairly’.

 

Our commitment to our customers

 

We will:

  • Provide you with clear information about the service we offer, including any fees or charges.

  • Continually aim to understand your business needs, preferences and circumstances in order for us to narrow down the selection of options that may be available to you.

  • Source the most appropriate lender that we consider suitable for your business, and that you can afford (based on the information provided and is available to us).

  • We will tell you if we cannot find an option we consider suitable.

  • Aim to keep you fully informed in a clear and fair manner that is unambiguous and not misleading.

  • Encourage you to ask questions, if there’s something that you do not understand.

  • Work hard to ensure that service and risk information remains clear and prominent at all times.

  • Provide you with details of our formal complaints procedure should you be dissatisfied with our service.

 

How you can help us

 

To help us give you the service that you require, we will ask you to:

  • Tell us as much as possible about your business income and outgoings, to enable us to properly assess how much your business can afford.

  • Let us know about future changes that might affect your business’ ability to make re-payments of your credit agreement (if known).

  • Let us know if there is any aspect of our service, or of a product/finance solution we have discussed that you don’t understand.

  • Tell us if you think there are ways we can improve our service.

 

For feedback, please forward your comments to: info@approvedbusinessfinance.co.uk
Or write to us at: Approved Business Finance, 500 Avebury Boulevard, Milton Keynes, MK9 2BE

Approved Business Finance Ltd

500 Avebury Boulevard,

Milton Keynes,

MK9 2BE

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Copyright © 2019 Approved Business Finance Ltd. All rights reserved.

 

Approved Business Finance Ltd is an independent asset finance brokerage and not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent finance advisors and so are unable to provide you with independent finance advice. Approved Business Finance Ltd may receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. Approved Business Finance Ltd aims to provide our customers with the highest standards of service. If our service fails to meet your requirements, we will endeavour to find a resolution. 

 

Approved Business Finance Ltd is an Appointed Representative of AFS Compliance Ltd, which is Authorised and Regulated by the Financial Conduct Authority, firm number 625035. Approved Business Finance Ltd is a Franchisee of Asset Finance Solutions (UK) Ltd. Approved Business Finance Ltd is incorporated in England and Wales (company number: 11914104) with its registered office at 500 Avebury Boulevard, Milton Keynes, MK9 2BE