Complaints

Updated May 2019

If you’re not completely happy with our service at Approved Business Finance Ltd, we’d like to hear about it — that way, we can do something to put it right and ensure we improve our services moving forward.

At Approved Business Finance Ltd we do everything we can to make sure our customers get the best possible service. However, sometimes things can go wrong. When that happens, we always encourage our customers and partners to tell us about your complaint, so that we can put matters right.

We want to:

  • Make it easy for you to tell us about your complaint.

  • Give your complaint the attention it deserves.

  • Resolve your complaint fairly promptly and without delay.

  • Make sure you are satisfied with how your complaint was resolved.

 

How to complain

To make a complaint, you can:

  • Call us on 01908 429888. We are available from 9am to 5pm Monday to Friday (please note that we are closed on all UK public and bank holidays).

  • Email us at info@approvedbusinessfinance.co.uk

  • Write to: The Complaints Department, Approved Business Finance Ltd, 500 Avebury, Milton Keynes, MK9 2BE.

 

How long will it take?

We'll do all we can to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to tell you what we've done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We will contact you regularly until your complaint has been resolved.

 

If we haven't issued our response within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.

 

Contact details for the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR 

Email: complaint.info@financial-ombudsman.org.uk

If we are unable to assist with your complaint you can contact AFS directly at:

https://afsuk.com/afs-compliance/contact/complaints-procedure/

Approved Business Finance Ltd

500 Avebury Boulevard,

Milton Keynes,

MK9 2BE

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Copyright © 2019 Approved Business Finance Ltd. All rights reserved.

 

Approved Business Finance Ltd is an independent asset finance brokerage and not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent finance advisors and so are unable to provide you with independent finance advice. Approved Business Finance Ltd may receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them. Approved Business Finance Ltd aims to provide our customers with the highest standards of service. If our service fails to meet your requirements, we will endeavour to find a resolution. 

 

Approved Business Finance Ltd is an Appointed Representative of AFS Compliance Ltd, which is Authorised and Regulated by the Financial Conduct Authority, firm number 625035. Approved Business Finance Ltd is a Franchisee of Asset Finance Solutions (UK) Ltd. Approved Business Finance Ltd is incorporated in England and Wales (company number: 11914104) with its registered office at 500 Avebury Boulevard, Milton Keynes, MK9 2BE