Company Complaints
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If you’re not completely happy with our service at Approved Finance Group Ltd, we’d like to hear about it — that way, we can do something to put it right and ensure we improve our services moving forward.
At Approved Business Finance Ltd we do everything we can to make sure our customers get the best possible service. However, sometimes things can go wrong. When that happens, we always encourage our customers and partners to tell us about your complaint, so that we can put matters right.
We want to:
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Make it easy for you to tell us about your complaint.
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Give your complaint the attention it deserves.
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Resolve your complaint fairly promptly and without delay.
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Make sure you are satisfied with how your complaint was resolved.
How to complain:
To make a complaint, you can:
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Call us on 01908 429888. We are available from 9am to 5pm Monday to Friday (please note that we are closed on all UK public and bank holidays).
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Email us at info@approvedbusinessfinance.co.uk
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Write to: The Complaints Department, Approved Business Finance Ltd, Seebeck House, Seebeck Pl, Milton Keynes MK5 8FR
How long will it take?
We'll do all we can to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to tell you what we've done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We will contact you regularly until your complaint has been resolved.
If we haven't issued our response within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.
Contact details for the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
If we are unable to assist with your complaint you can contact AFS directly at:
https://afsuk.com/afs-compliance/contact/complaints-procedure/
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Georgia Raymen
Partner Relationships Executive
Approved Business Finance Ltd is an independent asset finance brokerage and not a lender. This means we can introduce you to a wide range of finance providers based on your requirements and circumstances. However, we are not independent financial advisors and therefore cannot offer independent financial advice. If you choose to enter into an agreement with a finance provider, we may receive payment(s), commission, or other benefits from them.
We are committed to delivering the highest standards of service to our customers. If our service does not meet your expectations, we will make every effort to address any concerns and reach a resolution. Transparency is important to us, and we aim to be clear about how we operate, including how we are compensated for the services we provide.
Approved Business Finance Ltd is an Appointed Representative of AFS Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (firm number: 625035). We are a Franchisee of Asset Finance Solutions (UK) Ltd. Approved Business Finance Ltd is incorporated in England and Wales (company number: 11914104) with its registered office at Seebeck House, Seebeck Place, Milton Keynes MK9 8FR.
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